ONLINE STORE RULES
§ 1 Definitions
1. Business Days – weekdays from Monday to Friday, excluding official holidays.
2. Delivery – the physical act by which the Seller, through the Supplier, delivers to the Customer the Goods specified in the Order.
3. Supplier – an entity with which the Seller cooperates in the field of goods delivery:
a) a courier company;
b) DPD Polska sp.z.o.o, providing delivery and mailbox services.
4. Password – a string of characters chosen by the Customer during registration in the Online Store, used to protect the Customer’s account in the Online Store.
5. Customer – an entity that, under these rules and applicable laws, may receive electronic services or enter into a Sales Agreement.
6. Consumer – a natural person concluding a legal act with an entrepreneur that is not directly related to that person’s business or professional activity.
7. Customer Account – a unique panel assigned to each Customer, created by the Seller for the Customer after registration, allowing the Customer to access their account and modify the data provided during registration.
8. Login – a unique identifier chosen by the Customer, used together with the Password to log in to the Online Store. The Login is the Customer’s email address.
9. Entrepreneur – a natural or legal person, or an organizational unit with legal subjectivity, conducting business or professional activities in its own name.
10. Entrepreneur with consumer rights – a natural person who has concluded a Sales Agreement not forming part of their professional activities, as provided by law.
11. Rules – these rules.
12. Registration – the actual action performed by the Customer under these Rules to use all the features of the Online Store.
14. Online Store Website – the web pages where the Seller operates the Online Store, operating under the 0parts.com domain zone.
15. Goods – a product that is sold in the Online Store and may be the object of a Sales Agreement.
16. Durability – the ability of a product to maintain its functions and properties under normal conditions of use.
17. Durable Medium – a medium or device allowing the Customer or the Seller to store information personally addressed to them, and enabling the reproduction of that information in an unaltered form.
18. Sales Agreement – a sales contract concluded remotely, under these Rules, between the Customer and the Seller.
§ 2 General Provisions and Use of the Online Store
1. All rights to the Online Store, including economic copyrights, intellectual property rights to the name, domain, and website, as well as any templates, forms, and logos on the website (except for third-party logos and images), belong to the Seller, and their use is permitted only according to these Rules or with the written consent of the Seller.
2. The Seller makes efforts to ensure that using the Online Store is possible for all internet users with the most popular web browsers, operating systems, device types, and internet connections. The minimum technical requirements enabling the use of the Online Store Website are a web browser not older than Microsoft Edge 109, Internet Explorer 11, Chrome 110, FireFox 109, Opera 95, or Safari 11 or later, with JavaScript enabled, accepting “cookies,” and an internet connection of at least 256 kbit/s. The site is optimized for a minimum screen resolution of 1024x768 pixels.
3. The Seller uses a "cookies" file mechanism, which is stored on the Customer’s device hard drive to ensure the proper functioning of the website. This mechanism does not harm the Customer’s device or change its configuration or software. The Customer may disable “cookies” in their browser settings; however, doing so may complicate or prevent the use of the Online Store.
4. In order to place an order in the Online Store via the Website and to use the services provided electronically, the Customer must have an active email account.
5. It is prohibited for the Customer to provide illegal content and to use the Online Store or the free services provided in a manner that is illegal, contrary to good morals, or violates third-party rights.
6. The Seller notifies that using the public Internet and services provided electronically may involve a risk of data leakage or alteration. Customers should apply appropriate security measures such as antivirus and identity protection on the Internet. The Seller never asks the Customer to provide a password in any form.
§ 3 Registration
1. To create a Customer Account, the Customer must register free of charge.
2. Registration is required to place an order in the Online Store.
3. During registration, the Customer fills out the registration form provided on the Seller’s website and submits it to the Seller by electronic means. The Customer chooses a unique password during registration.
4. By filling out the registration form, the Customer can read the Rules and confirm their content by checking the appropriate box on the form.
5. During registration, the Customer may voluntarily consent to the processing of their personal data for marketing purposes by checking the corresponding box on the form. In such a case, the Seller clearly informs about the purpose of data processing and the intended data recipients.
6. Consent to the processing of data for marketing purposes is not a prerequisite for creating a Customer Account. The Customer may withdraw this consent at any time by submitting a relevant statement to the Seller.
7. Once the completed registration form is submitted, the Customer immediately receives an electronic confirmation of registration sent to their email. From that moment, it is deemed that an electronic agreement for the maintenance of the Customer Account has been concluded.
§ 4 Orders
1. The information on the Online Store Website does not constitute the Seller’s offer as per the Civil Code but is rather an invitation to submit offers.
2. The Customer can place orders in the Online Store via the Website 24 hours a day, 7 days a week.
3. When ordering via the Online Store Website, the Customer selects the desired product and adds it to the cart by clicking “ADD TO CART” under the product description. After completing the order and indicating the delivery method and form of payment in the cart, the Customer places the order by clicking the “BUY AND PAY” button. Before confirming the order, the Customer is presented with all the information about the ordered Goods and related costs.
4. Submitting the order is considered the Customer’s offer to conclude a Sales Agreement for the ordered Goods.
5. After placing the order, the Seller sends an email to the Customer confirming receipt of the order.
6. Once the order has been confirmed electronically, the Seller informs the Customer about the acceptance of the order and the start of its processing. The confirmation of the order acceptance is the Seller’s statement of accepting the offer.
7. The Seller confirms the terms of the order to the Customer by electronic means or in writing.
8. For goods subject to VAT under the March 11, 2004 law, when the total payment exceeds 15,000 PLN, the split payment mechanism applies, if applicable.
9. An invoice with the annotation “split payment” is issued at the time of order placement.
§ 5 Payments
1. The prices listed on the Website for each product indicate the total price and any delivery or other costs.
2. The Customer can choose the following payment methods:
a) a bank transfer to the Seller’s account;
b) payment through the external payment system Paysera;
c) card payment or Stripe system.
3. The Customer is always informed about the payment deadline for the order.
4. If payment is not made on time, the Seller grants an additional payment period.
§ 6 Delivery
1. The Seller delivers goods to all countries except those subject to official sanctions:
Delivery to these countries is not possible:
UNITED ARAB EMIRATES
AFGHANISTAN
BARBADOS
BURKINA FASO
CONGO (DEMOCRATIC REPUBLIC)
CAMEROON
GIBRALTAR
HAITI
IRAN
JAMAICA
JORDAN
NORTH KOREA
Cayman Islands
Mali
Myanmar
Mozambique
Nigeria
Panama
Philippines
Senegal
South Sudan
Syria
Trinidad and Tobago
Tanzania
Uganda
Vietnam
Vanuatu
Yemen
South Africa
Zimbabwe
Gaza Strip
Sevastopol
Abkhazia
Crimea
Nagorno-Karabakh
Donetsk People’s Republic
Luhansk People’s Republic
Transnistrian Moldova
South Ossetia
Northern Cyprus
RUSSIAN FEDERATION
2. The Seller is obliged to deliver goods in accordance with the Sales Agreement.
3. Delivery times are indicated on the Online Store Website.
4. Delivery times are calculated from the day the Agreement is concluded.
5. The ordered goods are delivered to the address provided by the Customer on the order form.
6. The Customer may pick up the goods from the Seller’s office on business days during indicated working hours, by prior arrangement.
7. The Customer must inspect the delivered shipment and, upon discovering any defects, is entitled to demand that a relevant protocol be drawn up.
§ 7 Warranty for Entrepreneurs
1. The Seller guarantees that the delivered goods are free of defects. The Seller is liable for defects that become apparent before the deadline set by law.
2. If a product has a defect, the Entrepreneur may:
a) submit a statement on price reduction or contract termination;
b) demand replacement with a defect-free product or demand removal of the defect.
3. An Entrepreneur exercising warranty rights shall return the product to the Seller at their own expense.
4. The Seller is liable for defects discovered within two years of the product’s delivery.
§ 8 Complaints
1. Any complaints related to the product may be submitted to the Seller in writing by the Entrepreneur.
2. The Seller responds to product-related complaints within 14 days of receiving them.
§ 9 Guarantee
1. The products may be covered by a manufacturer’s or distributor’s guarantee.
2. If a product is covered by a guarantee, this fact is indicated on the Online Store Website.
§ 10 Non-Conformity of the Product with the Contract
1. A product is deemed in conformity with the contract if it matches its description, quantity, quality, functionality, and suitability for the specific purpose of the consumer.
2. The Seller is liable for non-conformity if it results from improper assembly of the product or incorrect instructions.
3. The Seller is liable for non-conformities identified within two years from the date of delivery of the product.
§ 11 Termination of the Sales Agreement
1. The Consumer and the Entrepreneur with consumer rights have the right to withdraw from the contract within 14 days without indicating any reason.
2. The Seller shall, within 14 days from the date of receipt of the withdrawal, refund to the Consumer all sums paid, including delivery costs.
3. A Consumer wishing to receive a refund for the purchased product must fill out the return form on the 0parts.com website or provide a clear written statement of withdrawal from the Agreement, signed by the Consumer. Returned products without such confirmation will not be accepted. The Consumer is advised to record the submission of the form or withdrawal and keep that proof. Filling out and submitting the form or the written withdrawal does not automatically guarantee a refund for the purchased product. In each individual case, the intermediary will assess the merit of the refund request and will inform the Consumer of the final decision. If a refund is approved, it will be issued to the Consumer’s account no later than 14 days from the date the intermediary decides to refund the product or from the date the Consumer’s return form or withdrawal is submitted, if the Consumer withdraws from the contract without any reason within 14 days.
If the return is due to our error (the product does not work or is different from the description), the Consumer will receive the entire order amount back without the return shipping costs.
§ 12 Free Services
1. The Seller provides the following free services by electronic means:
a) Contact form;
b) Newsletter.
2. The newsletter subscription can be canceled at any time.
§ 13 Personal Data Protection
1. The principles for the protection of personal data are described in the Privacy Policy.
§ 14 Termination of the Contract (Not Applicable to Sales Agreements)
1. Both the Customer and the Seller may terminate the contract for services provided electronically at any time.
§ 15 Final Provisions
1. The Seller is liable for non-performance of the contract only in cases of intentional fault.
2. The Rules may be downloaded from the Online Store Website.
3. The parties undertake to resolve disputes amicably, pursuant to Lithuanian law.
4. Customers have the right to use alternative dispute resolution methods.
5. The Seller reserves the right to amend the Rules, informing the Customer by email 7 days before the new Rules become effective.